Frequently Asked Questions

Q: Who are GO Markets?
A: GO Markets Pty Ltd is a registered AFS Licence holder. See About Us for more details.

Q: Where is my money held?
A: Funds are deposited into a client trust account at National Australia Bank in accordance with ASIC regulations.

Q: Is there a minimum account balance?
A: No. You can open the account with a zero balance.

Q: How do I deposit funds?
A: There are several options for depositing funds, including BPAY & direct deposit. See the Funding Options page for more details.

Q: How do I withdraw funds?
A: Simply email our accounts department with your withdrawal form including all your account details available here.

Q: Can I open an account with GO Markets?
A: We are able to accept clients from across the globe, however there are a few exceptions. To check if you are eligible for an account with GO Markets, please contact us.

Q: Why does the demo only last for 30 days?
A: The MT4 demo is only a basic overview to show how the platform works. You can get on the free live platform by opening an account.

Q: Can I trade micro & mini lots?
A: Yes - You can trade FX to as low as 0.01 lot (1,000 of base currency).

Q: What is your leverage?
A: FX leverage through MetaTrader is set to 100:1 as standard, but can be increased to 500:1 upon request.

Q: Do you have a 24-hour desk?
A: Yes, MetaTrader4 clients can contact one of our liquidity providers directly for execution only trades 24 hours at the number provided to them at the time of opening the account.

Q: What currency is my account held in?
A: You can open an account in either AUD, USD, EUR, GBP or NZD.

Q: What time zone are the charts in MT4/What is the GMT offset?
A: MetaTrader4 charts are set to be GMT+2. There are indicators available to change this through the MQL4.com community. Please contact us for more information.

Q: What time is the daily server restart?
A: As part of the standard features of the MT4 platform, the server performs a daily optimisation and restart. The Live server will restart at 02:50 server time and the demo at 04:32.

Q: Why does my platform not perform the live update?
A: The current build is 226, which was released on 24th March 2010. The most common cause for live updates not running automatically is the version of Windows you are using. Clients using Windows Vista or Windows 7 will need to ensure that MT4 is set to ‘run as an administrator’ so that it can perform the live updates required as and when they are released. To set the platform to run in this way, right click on your desktop icon, and choose properties. Once the menu appears in the tab called ‘compatibility’ you can set the platform to run as administrator in the Privilege Level section.